Innerview Privacy Policy

The Clinical Assessment group of NCS Pearson,Inc. has adopted the following Privacy Policy applicable to Personal Information that it may receive from Clinicians and patients in connection services provided through Innerview.


For purposes of this Privacy Policy, the following definitions apply:

  • “Clinician” means a qualified clinician, professional, clinic or institution, which has an agreement with Pearson to use this system for capturing patient’s information.  The Clinician must comply with Pearson’s Terms and Conditions of Sale and Use which are located at,the Innerview Software License, and is practicing medicine in a Primary Care setting or is employed office staff in a Primary Care setting.
  • “Pearson” or “We” means NCS Pearson, Inc.
  • “Personal Information” means all personally identifiable information that We collect, receive or process with respect to Clinicians or Patients.Additional information about the Personal Information We collect or receive is found in the Collection and Use of Personal Information section of this Privacy Policy.
  • “Patient” means an individual who is assigned or administered a session on Innerview by a Clinician.
  • “You” means either the Clinician or Patient authorized to use this system.

System Access

Access to this system is restricted by passwordto Patients designated and authorized by the Clinician. The Clinician authorizesthe level and extent of access provided to each Patient.

Collection and Use of Personal Information

In providing the services through this system, Wecollect or receive Personal Information from Patients and Clinicians. Certain Patient Personal Information is provided to us by the Clinician; and other information is provided to us by the Patient. We collect information with regard to patientsymptom, severity and frequency. We use Personal Information in order to assist in the health care process and to provide Patient results to the Clinician and provide reports to the Clinician. We will handle and treat all Personal Information collected and received by us through this system in the manner outlined in this Privacy Policy.

  • Clinician Personal Information Collected. The Personal Information that We collect, receive or process with respect to a Clinician through this system may include: Physician name,identification number, address, and other certification questions. The Clinician assigning and administering Innerview to a Patient is responsible to obtain all legally required consents from Patients and, if applicable, their parents or guardians, for the collection and processing of data through this system.
  • Patient Personal Information Collected. ThePersonal Information that We collect, receive or process with respect toExaminees may include: name, gender, address, email, date of birthidentification number, appointment date, physical status, and mood status.Through this system, We collect and report Patient responses to specific questions and provide a report based on those Patient’s responses.
  • Aggregation of Non-Personally Identifiable Data. We will never use any personallyidentifiable information in any manner without prior permission. However, We may, for development and research purposes only, use non-personally identifiable statistically aggregated data raw response data and other information collected in the Innerview process for our research, quality control, operations management, security and internal marketing purposes and to enhance, develop or improve the Innerview system. This non-identifiable data may be provided to only our researchers, developers and contractors.
  • Transfer of Information. In addition to providing Patient Personal Information to the Clinician who has administered or assigned Innerview to the Patient, We may disclose Personal Information in the following situations: (a)in response to a subpoena, court order or legal process, to the extent permitted and required by law; (b) to protect the security of a Patient or Clinician, or the security of other persons, consistent with applicable law;(c) to address actual or suspected fraud or other illegal activities; (d) in connection with a sale, joint venture or other transfer of some or all of the assets of NCS Pearson, Inc.; (e) to our contractors or agents, who are committed or obliged to protect the privacy of Personal Information in a manner consistent with this Privacy Policy.

Protection of Personal Information

We take reasonable precautions and employ reasonable security safeguards to protect Personal Information from loss,misuse and unauthorized access, disclosure, alteration or destruction. These precautions include physical security, administrative safeguards and encryption. Clinicians are responsible for safeguarding their useridentification and passwords, and to change passwords periodically. In the event a Clinician becomes aware of a possible compromise of a password, the Clinician is responsible to change the password immediately.

Clinicians are responsible for security of all copies of test results, data and reports printed on paper or downloaded to their computer systems. Clinicians are urged to employ encryption and other security measures to protect computer systems used to store any Patient results and reports prepared through this system.

Information Access and Correction

Through this system, an authorized Clinician has the capability to access and correct a Patient’s Personal Information otherwise collected through this system, but not the Patient responses.

Retention of Information

We will retain the information provided byusers until you request the information to be removed from the system.  Once you request removal, Innerview will delete all your data.

Information Received from Internet Service Providers

This system receives information that is automatically generated by a user’s Internet service provider (ISP). This information may include the IP address (a number automatically assigned to a computer by the ISP), the associated URLs, domain types, the browser type used to access our system, the country, state and telephone area code, the location of the ISP’s servers, the pages of our system that the user views, any search terms entered on this system, and the user’s website address and email address.This information may be collected for system administration purposes, to gather broad demographic information and to monitor the level of activity on the system. NCS Pearson does not link IP addresses to personally identifiable information; however, We reserve the right to link IP addresses and other information supplied by the ISP to personally identifiable information in order to protect the integrity of our system and for security purposes.


Cookies are small text files that a website transfers to Your computer’s browser. We use cookies to measure traffic patterns, personalize content and control security. The cookies We use supply non-personally identifiable information, but they may identify Your computer, browser and Internet specifications.

Transmission of Information

Data collected and received by us in connection with the delivery of assessments may be transmitted to the United States, Canada and other countries. The computer servers for this system are currently based in the United States. The Internet is a global environment. By using this system and sending information to us electronically, the user consents to transborder and international transmission of any Personal Information collected or processed through this system.

Links to Other Sites

This system may contain links to other websites on the Internet that are owned and operated by third parties, or by NCS Pearson or its affiliates. The information practices of those websites are not coveredby this Privacy Policy, but by their own terms and policies, which You shouldread carefully. These other sites may send their cookies to users, collect data or solicit personal information. This Privacy Policy applies only to information collected or processed through this system. This Privacy Policy is not intended to apply to other Pearson websites or other types of information,which may be subject to different privacy policies.

Changes to This Privacy Policy

We reserve the right to change the terms of this Privacy Policy from time to time by posting an updated Privacy Policy. We encourage You to review this Privacy Policy from time to time for any changes or updates.

Resolution of Concerns and Issues: How to Contact Us

If You have difficulty in using the functionality of this system to manage data, including Personal Information, please contact us at 952-681-3670 or If You have questions or concerns about this Privacy Policy or how We handle Personal Information, please contact us at 952-681-3670 or We will endeavor to address Your questions and concerns.

Effective Date: July 13, 2013